Every time you purchase a Soapbox product, we donate a bar of soap and help fund hygiene initiatives through our nonprofit partners. These partnerships support access to essential hygiene products and education in communities across the U.S. and around the world.

It's our way of making it easy to give back through products you already use every day!

Every Soapbox product has a Hope Code on the back of its packaging. Simply visit our website and enter your code to explore the nonprofit partners and hygiene projects your purchase helps support.

It's an easy way to see where your donation is making a difference and learn more about the communities you're helping!

Giving back is at the heart of Soapbox! We work with nonprofit organizations to help improve access to essential hygiene products and support community hygiene initiatives.

If you're reaching out on behalf of a nonprofit, please contact our Impact manager, Sarah, at [email protected] with your organization's name, location and donation needs so our team can review your request.

Finding the right products starts with your hair type, scalp needs and the results you're looking for! Not sure where to start? Say hello to Bubbles, our new AI hair and body care assistant! Bubbles can help you explore your hair needs, answer questions and build a routine that works for you. Just tap the chat on our website to get started!

Yes! The Biotin & Superfruit Shampoo, Conditioner and Oh My Growth Vitamin Booster Treatment have been clinically tested where users saw an increase in hair thickness, said their hair looked less damaged and saw boosted softness + shine.

For customers concerned about thinning and shedding, our ProGRO Density+ Scalp & Hair Serum is designed to support visibly fuller, thicker-looking hair over time. Also clinically tested, users saw less shedding, said their hair grew faster/noticed new growth, and reported a reduction in breakage.

Not sure which option is right for your goals? Ask Bubbles! Our AI assistant can help you explore your hair care options and build a routine suited to your needs.

Results vary by person and our products aren't intended to treat medical causes of hair loss or restore hair in areas of complete baldness.

Our Tea Tree & Mint Scalp Balancing collection is designed to refresh the scalp, gently cleanse and help remove buildup.

For additional scalp care, our Scalp Soother Rebalancing Rinse-Out is a pre-shampoo treatment that helps soothe dryness and itchiness while gently removing buildup.

Not sure what your scalp needs? Chat with Bubbles on our website for help exploring a routine that works for you. If you're experiencing persistent or severe flaking, it's best to check with a dermatologist since some scalp conditions require medicated treatment.

Yes! Soapbox hair care is vegan and cruelty-free. Our hair care formulas are also made without silicones, parabens, phthalates and harsh sulfates.

We believe great hair care should deliver great results without compromising on quality or performance. You can find the full ingredient list on each product's packaging to help you choose what's right for you.

If you have a specific allergy or ingredient sensitivity, please contact [email protected] so we can help you review the product you're interested in.

As we continue developing our products, you may notice updates to certain formulas, fragrances or packaging. We know how much customers love their favorite Soapbox products and understand that even small changes can make a difference.

If you're looking for a previous version or want help finding something similar, reach out to [email protected]. We're happy to help you explore the options currently available.

We know it's frustrating when a favorite product becomes difficult to find! Some Soapbox products may be temporarily unavailable, while others have been discontinued as our collections evolve.

If you're having trouble finding another Soapbox favorite, contact [email protected] with the product name. We'll help you check its availability or find a similar option.

Sometimes a pump can be difficult to unlock, especially when it has been tightened during packaging.

We have helpful videos showing how to unlock different Soapbox pump styles. Please reach out to [email protected] with the product you're having trouble with so we can share the right instructions.

If the pump still isn't working, we'll help you look into a solution!

We're sorry your order didn't arrive as expected! Please email [email protected] with your order number, a photo of the damaged or leaking product or what arrived in your package and your shipping address.

Our team will review the issue and help get it resolved. If a replacement is needed, we'll help get that started once we've verified the details.

Sometimes packages are left at a side entrance, behind a screen door or in another secure location around your home. It's worth checking those spots and confirming the delivery details first.

If you still can't find your package, please contact [email protected] with your order number so we can look into the tracking information and help with next steps.

If you need to make a change to your order, please contact [email protected] as soon as possible with your order number and the details of your request.

Our team will check your order's fulfillment status to see what changes are still possible. Once an order has shipped, some changes may no longer be available.

If you need help changing or canceling a Soapbox subscription, please contact [email protected] with the email address associated with your subscription.

Our team can help review your subscription and the available options for future orders.